Return & Exchange
CAN I RETURN MY ORDER?
Yes, Order must be return in original packaging. The buyer is responsible for shipping and tracking both ways in all cases. However, all refunds will be evaluated on case by case basis.
All returns must be in original (undamaged) packaging, tags present and not tampered with, and arrive back to us within 5 days of delivery. Please ensure tracking and guarantees are used, as we cannot be held responsible for items that are lost or damaged during transit.
Exchange will be refused if items have been worn/used, tampered with, damaged, not in original packaging, missing accessories, not packaged properly and not received within 7 working days.
If items are found not to have the stated defects, a 25% administration fee will be applied and the customer responsible for payment to have the items redelivered back to them. The exchange or return items to the customer will be sent via tracked courier.
Please note that all items are individually inspected by hand for any defects before despatch.
HOW DO I RETURN MY GOODS?
Please contact us for the returns procedure. We will advise on where your goods should be returned to. Please read the full section “Returns & Exchanges” before proceeding.
DO I HAVE TO PAY FOR RETURN POSTAGE?
If you are returning an item to Siya Fashions, then the customer will be responsible for return charges.
THERE IS A DAMAGED/WRONG/MISSING ITEM IN MY ORDER.
If an item you ordered is damaged, incorrect or missing, please contact Siya Fashions customer service team immediately with in 24 hrs.
Please give us your name and order number, details of the problem. We will then advise on how to proceed.
Siya Fashions will not accept the return/replacement if Damages, defects, missing items or any errors are not reported within 24 hrs of receipt. You will be asked to send back the damaged or wrong item in its original packaging, so please retain the goods in perfect order. Please bare in mind all our items are hand inspected.
CAN I EXCHANGE AN ITEM?
You can exchange your item. If you wish to return an item, follow our Returns procedure. A separate order should be placed for the product you wish to purchase.
CAN YOU CONFIRM YOU RECEIVED MY RETURN?
It can take up to 14 working days of receipt of your return, depending on how you sent the return back to us. If we accept your return we will email you confirmation of a refund, or send you your replacement.
We recommend that you send your return by a secure postage method, such as tracked and insured delivery. This way you will be able to trace your delivery through the carrier that you used. If you have any queries on the product you have returned please wait 14 days before we can look into this matter. If you have not heard anything after 14 days please contact us.
STITCHED/ MADE TO ORDER DRESS?
Any order that has been stitched to your size, made to order, bespoke, personalised, made to measure, We will not give you exchange or refund.