Return & Refund
CAN I RETURN MY ORDER?
Yes, If you are unhappy with your order you have the right to return them within 14 days of receipt. We reserve the right not to accept goods back after this period. All returns must be in original (undamaged) packaging, tags present and not tampered with, and arrive back to us within 14 days of delivery. Please ensure tracking and guarantees are used, as we cannot be held responsible for items that are lost or damaged during transit. The buyer is responsible for shipping and tracking both ways in all cases.
Please email us at Info@Siyafashions.co.uk before returning your items so we can assist you.
HOW DO I RETURN MY GOODS?
Please email us at Info@Siyafashions.co.uk for the return’s procedure. We will advise on where your goods should be returned to. Please read the full section “Returns & Refund” before proceeding.
DO I HAVE TO PAY FOR RETURN POSTAGE?
If you are returning an item to Siya Fashions, then the customer will be responsible for return charges.
THERE IS A DAMAGED/WRONG/MISSING ITEM IN MY ORDER.
If an item you ordered is damaged, incorrect or missing, Please email us at Info@Siyafashions.co.uk immediately with in 24 hrs. Please give us your name and order number, details of the problem. We will then advise on how to proceed.
Siya Fashions will not accept the return/replacement if Damages, defects, missing items or any errors are not reported within 24 hrs of receipt. You will be asked to send back the damaged or wrong item in its original packaging, so please retain the goods in perfect order. Please bear in mind all our items are hand inspected.
CAN I HAVE EXCHANGE MY ORDER?
Yes, You have 14 days Exchange your order. Please email us at Info@Siyafashions.co.uk with your order number, Name, Address & Contact details.
If items are found not to have the stated defects, a 25% administration fee will be applied. The exchange or return items to the customer will be sent via tracked courier. Please note that all items are individually inspected by hand for any defects before despatch.
CAN YOU CONFIRM YOU RECEIVED MY RETURN?
Once your items have been received and checked we will process your refund within 14 days of receipt of your return. If we accept your return we will email you confirmation of a refund, or send you your replacement order. All refunds are processed through the original method of payment used.
We recommend that you send your return by a secure postage method, such as tracked and insured delivery. This way you will be able to trace your delivery through the carrier that you used. If you have any queries on the product you have returned please wait 14 days before we can look into this matter. If you have not heard anything after 14 days please contact us.
Postage will not be refunded (with the exception of faulty goods).
THE FOLLOWING ITMES ARE NON-REFUNDABLE:
The following items cannot be returned or exchanges:
Made to measure Outfits
Anything that is made to your specific requirements, is personalised or otherwise cannot be sold due to the bespoke element.
Creative pieces that are specifically requested when you place an order.
Please check whether an item is cancelable before ordering.
BESPOKE / CUSTOM ORDERS:
We do offer a bespoke custom service. Please contact us via:
The form on the contact page